How Helix Underwriting Partners uses Brisc’s Claims Analyst to handle every claims notice at the same speed, from a one-page FNOL to a five-hundred-page litigation file, without adding headcount.
claims notices processed in the first six months, routine and litigation alike
of documents read in full, whatever the length, surfacing exclusions and coverage issues on the first pass
of claims flagged for a severe event, automatically at intake
of claims flagged for a possible coverage exclusion, at intake
acknowledgement letters pre-drafted from Helix’s own approved templates
of extracted fields accepted without manual correction
Helix Underwriting Partners is a multi-line specialty MGA writing across the US, UK, and Canada. Its casualty claims team works every broker-submitted notice in one queue, from one-page FNOLs to claims carrying years of litigation history.
“Three and a half years ago when I started, I wouldn’t have needed it. We didn’t have that much coming in. Now we have so much coming in that if I was sitting there reading through everything all the time, as a one-horse band setting everything up… it has saved me a lot of time.”
Claims notices arrive by email in whatever format the broker uses, from a single paragraph to a lawsuit running hundreds of pages. Before Brisc, every one was read and worked through by hand.
“You’d get lawsuits attached that are hundreds of pages long, and you’re reading through them going: so what actually happened here?”
Helix put Brisc’s Claims Analyst at the front of claims intake, configured around the exact fields, severity flags, and letter templates Helix’s own team already works with.
Notices keep arriving by email exactly as before; nothing extra is required from brokers.
Every document is read in full, whether one page or a five-hundred-page lawsuit.
Acknowledgement, reservation-of-rights, and denial letters are pre-populated from Helix’s own approved templates.
The claims that ate the most time were the ones with a lawsuit attached: filings running hundreds of pages of legal language that buries the facts. Brisc reads every page and surfaces who’s involved, what happened, when, and whether exclusions apply, so a claim that took the better part of half an hour to piece together now arrives summarized.
“It’s been the lawsuits that come in. Not having to trawl through all the information, Brisc extracting it instead. That’s been the biggest thing.”
The Analyst mirrors how Helix’s casualty team already works: the data points they capture, the severe-event triggers they watch for, and the approved letters they send at each stage of a claim.
Insured, claimant(s), occurrence and reported dates, policy number, incident description, damages, location, exclusions: each extracted with its source and reasoning.
Fatalities, multi-fatality events, brain damage, amputations, severe burns, explosions and wildfire are flagged automatically the moment they appear.
Coverage exclusions are surfaced at intake so nothing turns on a missed clause.
Acknowledge & Open, Acknowledge & Close, Reservation of Rights, Denial and Bordereaux Acknowledgement, each pre-populated and routed to the matching claim status.
Notices captured from the claims inbox with every attachment processed together; no change to how brokers report claims.
Key details extracted and every claim matched to Helix’s policy master, with missing information flagged up front.
Letters pre-populated from Helix’s approved templates; the team reviews, edits where needed, and sends.
800+ letters no longer written from scratch; extracted data populates the approved template for review and send.
40% of claims are flagged for a severe event the moment it appears, regardless of who’s reading or how fast.
12% of claims are flagged for a possible coverage exclusion during intake, before the file moves and the exposure grows.
Brisc takes the first pass on every notice, the same way every time, regardless of volume or complexity.
1,277 claims notices processed in the first six months, routine FNOLs and litigation-heavy files alike.
“It’s the little things that make a big difference.”
See how Brisc's Claims Analyst takes the first pass on every notice, so your team spends its time on the claims that need judgment.
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